All Answer All in one place – Goldbats FAQ

No. Under Goldbats' terms, One Account Per Mobile Number Only can be created. Attempting to open multiple accounts may result in all accounts being permanently banned and balances forfeited.

On the login page, click "Forgot Password?". An OTP will be sent to your registered mobile number – use it to verify your identity and set a new password. If your mobile number has changed, support@goldbats.netto get in touch.

KYC stands for "Know Your Customer" – it is the process of verifying your identity. Simply upload a photo of your National ID card to complete verification. Once KYC is done, Faster Withdrawals and the daily limit increases. If you don't have a photo ID, a birth registration certificate or passport will also be accepted.

After five incorrect password attempts, your account is automatically locked for 30 minutes, after which it unlocks on its own. If it appears to be permanently suspended, Live Chat or support@goldbats.net— we will resolve your issue within 15 minutes.

Your username cannot be changed once your account is registered. To change your mobile number, KYC verification is required — please submit a request to our support team. Even if you no longer have access to your old number, alternative verification methods are available to resolve the issue.

You can request self-exclusion or account closure from the "Responsible Gaming" section in Settings, or email support@goldbats.net. Please withdraw your balance before closing your account. Visit the Responsible Gaming page.

Yes, registering on Goldbats is completely free. There is no registration fee. Minimum age requirement is 18 years. Any account found to be held by someone below this age will be permanently closed and the balance will be forfeited.

Log in and go to the payment page → select your preferred method → enter the amount → send payment to the recipient's number → submit the transaction ID. Deposits are usually Within 2–5 Minutes credited to your account. Learn more.

• Minimum Deposit: ৳100
• Maximum Single Deposit: ৳50,000
• Minimum Withdrawal: ৳500
• Maximum daily withdrawal (standard): ৳1,00,000
• Daily Limit for VIP Members: ৳5,00,000

Standard Withdrawal Within 5–15 Minutes processed. During peak hours, this may take up to 1 hour. Large withdrawals or first-time withdrawals may require KYC verification, in which case processing can take up to 24 hours.

Please wait 20 minutes first. If it still hasn't arrived, contact us via live chat or email support@goldbats.net with your bKash/Nagad Transaction ID, amount, and time to contact us. We'll verify and resolve it within 30 minutes.

Currently supported payment methods: bKash, Nagad, Rocket, Upay and direct bank transfer (including BRAC, Dutch-Bangla, Islami Bank, and more). For the full list Payment Page See details.

Goldbats charges no withdrawal fees. However, bKash/Nagad's own cash-out charges may apply (typically 1.85%). Bank transfers generally carry no additional charges.

Add your bank details (account number and routing number) to your profile. Once KYC verification is complete, you can send withdrawals directly to your bank from the withdrawal page. Bank transfers may take 1–4 hours to process.

No, bonus balance cannot be withdrawn directly. The bonus Wagering Requirements must be met (typically 5–10× the bonus amount in wagering). Once the requirements are fulfilled, the bonus converts to your main balance and becomes withdrawable.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your deposit and withdrawal methods, or an unverified mobile number. Contact us via email or Live Chat to find out the exact reason.

bKash's own daily transaction limit applies (typically ৳30,000). However, Goldbats allows a maximum of ৳50,000 per single deposit and up to ৳2,00,000 per day. For larger deposits, bank transfer is the more convenient option.

After new registration 100% Bonus on First Deposit credited automatically. The minimum deposit is ৳500 and the maximum bonus is ৳5,000. The bonus will appear in your account directly — no code required. Register now.

Wagering means placing bets totalling a set multiple of your bonus amount. For example, a 5x wagering requirement on a ৳1,000 bonus means you need to bet ৳5,000 in total. You can track your progress directly from the dashboard. Only Sports Betting counts toward wagering; casino games have separate requirements.

For every successful referral, ৳300 Bonus you will receive. The bonus is credited to your account once your friend registers with your code and makes their first deposit. A maximum of 20 referrals apply per month. You can find your referral code in your profile.

Voucher codes are available On the Voucher Page, promotional SMS, and exclusive emails for VIP members. Simply enter the code in the "Voucher Code" field when making a deposit to receive additional bonus credit. Each code can only be used once.

A portion of your net daily losses (typically 5–10%) is returned as cashback the following day. Cashback is credited directly to your balance with no additional conditions. VIP members receive cashback at a higher rate.

After receiving the welcome bonus 30-day to meet the wagering requirement. Daily bonuses are valid until 11:59 PM the day after they are credited. Referral bonuses expire after 90 days. Any unused bonus is automatically cancelled upon expiry.

Generally, only one bonus can be active at a time. However, cashback and referral bonuses can be used at any time. For details on the bonus order, check the "Bonus" tab in your profile.

Yes. Goldbats VIP members enjoy higher cashback rates (10–20%), birthday bonuses, exclusive tournament invitations, and reload bonuses. View VIP Program Details.

Odds are a numerical representation of the likelihood of winning. For example, odds of 2.50 mean that a ৳100 bet returns ৳250 in total if you win. The higher the odds, the greater the potential payout — but the lower the chance of winning. On the analysis page A detailed guide is available.

Pre-match bets can be cancelled any time before the match starts. Live bets cannot be cancelled once confirmed. However, some matches offer a "Cash Out" feature that lets you partially or fully settle a bet while it is still in progress.

Log in and go to the betting page, then click the "Live" tab. Browse the list of ongoing matches, click on your preferred match and market to add it to your bet slip, enter your stake, and confirm. Odds change quickly in live betting, so be ready to act fast.

A combo bet lets you combine multiple events into a single bet. If all selections win, the odds are multiplied, resulting in a much higher return. However, if even one selection loses, the entire bet is lost. Example: Odds of 1.8×2.0×2.5 = 9.0 across 3 matches means a winning ৳100 bet returns ৳900.

If a match is cancelled or abandoned, your full stake will be refunded — usually back in your account within 24 hours. For combo bets, the cancelled match is counted as odds of 1.00 and the remaining selections are settled as normal.

Betting is available on cricket (including IPL, BPL, and World Cup), football (Premier League, La Liga, Champions League), badminton, tennis, basketball, e-sports, volleyball, and many more — with 30+ categories in total.

Minimum Bet on Goldbats ৳10. For combo bets, the minimum per selection is ৳10. The maximum bet amount varies by match and market, and can go up to ৳5,00,000.

Your betting history can be viewed under the "Bet History" tab in your profile. Results are typically updated within 5–30 minutes of a match ending, and any winnings are credited to your balance.

Yes, Goldbats offers Live Casino, slots, and table games. Live dealer options include roulette, blackjack, and baccarat. All games on the platform can be played under the same account.

In a handicap bet, the underdog is given a virtual advantage. For example, a -1.5 goal handicap means the stronger team must win by at least 2 goals. This makes the bet more exciting and often offers better odds.

Yes. Goldbats 256-bit SSL/TLS encryption Personal and financial information is stored on encrypted servers. Our 24/7 cybersecurity team continuously monitors all systems. Trusted by hundreds of thousands of members for over five years.

Go to Profile → Settings → Security → enable "Two-Factor Authentication". After that, you'll receive an OTP on your mobile each time you log in. With 2FA enabled, your account stays protected even if your password is compromised. We strongly recommend keeping it on.

Change your password immediately and notify us at support@goldbats.net. We are Your account will be immediately locked and will verify your login history. You can also log out of all devices from the Settings menu.

No. Goldbats never sells your information to third parties. Only the minimum data necessary for payment processing is ever shared. For more details, please see our in the Privacy Policy Read here.

Goldbats will never Never asks for your password via SMS or email. Only log in at goldbats.net. Do not click on suspicious links. If anyone claiming to be a "Goldbats Agent" asks you for payment, report it immediately.

If there is no activity for 360 days (1 year), your account will be marked as "inactive". If you have a remaining balance, you will be notified by email. Simply log in again to reactivate your account.

Go to Profile → Settings → "Responsible Gaming" to set deposit limits, cooling-off periods, and self-exclusion. For more information, visit our Responsible Gaming Page See details.

Goldbats App Download Page APK can be downloaded directly (Android). iOS users can open goldbats.net in Safari and use the "Add to Home Screen" option. The app is not available on the Play Store or App Store.

On Android, go to Settings → Security → enable "Unknown Sources". Then tap the downloaded APK file to install it. It's advisable to turn "Unknown Sources" back off once installation is complete.

When you see an "Update available" notification on the app Download Page to download and install the latest APK. Your existing account data will remain intact. Update notifications are also sent via SMS.

Open the app and go to Profile → Security → enable "Biometric Login". This option works if your phone already has a fingerprint set up. Next time you open the app, just tap your finger to log in instantly.

Troubleshooting steps: 1. Close the app and reopen it. 2. Restart your phone. 3. Clear the app cache (Settings → Apps → Goldbats → Clear Cache). 4. If you have an older version, install the latest APK. If the problem persists, contact support with your phone model and Android version.

No. Goldbats allows only one account per person. If multiple family members use the same phone, each person must log in and log out separately with their own account.

In the app, go to Profile → Notification Settings to turn notifications on or off as you prefer. You can also manage them via your phone's Settings → Apps → Goldbats → Notifications.